Urban Living: Luxury Services

Personalised Service – a world of difference

Urban Living’s lifestyle services division, My Concierge has been servicing the premium end of the residential market for more than 10 years and has become the ‘benchmark’ by which other concierge services are judged. All My Concierge staff undergo rigorous, in-depth training including:

• Cultural Subtleties "Key Points of Care"
• Essential Guest Courtesy Skills
• Telephone Manner/Technique
• Active Quality Control
• Verbal Communication
• Software Systems
• Non-Verbal Communication
• Customer Complaints
• Operational procedures and job descriptions
• Emergency procedures
• OH&S and First Aid

Service Providers

The service providers and partners that we choose to work with are screened and regularly reviewed to ensure they consistently meet our high standards and those of the residents we serve. Penelope, our ‘virtual Concierge’ gives us the means to track each job from beginning to end and resolve any issues quickly. We also have a fulltime Business Director who sources specialist suppliers.